Frequently Asked Questions
- Who is Digital Connect?
Whole sale internet and phone services is a provider of Internet, TV and Phone services. Simplifying the decision of getting you the services you want. While terminating the overcharges of the big companies, for the same services at the best prices! We do all the research and comparison for you and get you the best services for your home.
- Where is WHIP Service available?
WHIP Services is available across Canada (excluding some area’s). We offer Highspeed and rural (satellite) services available.
- How do I order with WHIPS?
Contact us and one of our representatives will go through our order and package process,with all available options to you.
Will I actually receive the same or better services?
In most cases our urban customers services are exactly what you’re using today every day with much lower wholesale negotiated price. For rural areas customers are getting much faster speeds at a fraction of the price.
Will I be stuck in a contract?
Absolutely not, the only time you will end up in a contract is if you decide to take further advantage of some of the added special promotions, many of the promotions are without a contract obligation.
There are NO credit check
How long before our services are installed?
It only takes 24 hours to process your order. Once order is placed you can expect a installation date between 1-10 days. In some areas installation can be as soon as next day after the order has been processed. If you are moving or have a specific date in mind we suggest you book as quickly as possible to not be disappointed.
Do you have customer service?
Yes! Our dedicated Customer Service Representative make it easy and helpful. We have available agent to support you with any help or question with our direct line extension to the respected assistance you need from Digital Connect.
What if i can’t get in touch with someone?
We have provided many platforms to our users to make it as easy as possible to get in touch with our representatives, like Online Chat (on any mobile or PC). Facebook Messenger. Emails to our direct Service departments. Our designated direct lines to allow you to get in touch with us no matter what, to the right department.
Do you have a satisfaction guarantee?
Yes! If you are not happy with your new services cancel within 30 days and get your money back.